Critical and Alert Values
Critical values are defined as any test result that may require rapid clinical attention to avert significant patient morbidity or mortality. Critical values are defined by the medical director of each technical section. Prompt verbal notification is provided to clients for results that the immediate attention of a clinician.
Alert values refer to any result that is not a critical value but that requires timely intervention (e.g., therapeutic drug monitoring, public health, infection control indication).
In compliance with HIPAA, test results are communicated verbally only to a member of the healthcare team responsible for the patient and authorized to take patient results. For authentication, client contacts are asked for:
- Their full name (first and last)
- Their department
- Their position or title
In addition to the critical test result(s), and any accompanying information, the following information is provided:
- Patient name, spelled out
- Client ID number
- Full test name
- Date and time of collection
The client contact receiving the verbal information is asked to:
- Read back the test results
- Read any other information provided
- Correctly spell the patient’s full name
Test results and protected health information (PHI) are not left on voice mail. All verbal critical value notifications are documented, and records stored. A monthly Critical Call Log Report is available to clients.
MCI Diagnostic
Providing top patient care with fast results.
7018 South Utica Avenue
Tulsa, Oklahoma 74136
Hours of Operation
Mon - Sat: 7AM-11PM
Sun: 7AM-3PM
Government Contract
DUNS # 125722608
Cage Code: 3FPQ3