Frequently Asked Questions
Who do I need to contact to schedule a courier pick-up?
Yes, Please call customer service at 1-800-364-7287.
How do I request from MCI?
MCI Diagnostic Center would prefer all orders be submitted through our online portal : www.mcisafemedicaldata.com . If you don’t already have a username/password please contact our customer service at 1-800-364-7287.
If you have no access to the internet a paper requisition will be accepted. When you submit the paper requisition we will need all required documentation to process the specimen.
How do I receive results of the tests I ordered?
MCI’S online portal at mci.safemedicaldata.com
How long does it take for the results to available?
Are diagnosis codes required for processing a specimen?
Yes, correct diagnosis codes will need to be submitted on the paper requisition or on your portal specimen order. This will not delay the process of your specimen, though the results will not be released until proper documentation has been received.
Am I able to order an additional test(s) after MCI has already received the specimen, if so how long do we have on the same specimen to order an additional test(s)?
Yes, most chemistry testing is 7 days, other specimens MCI prefers you to call customer service at 1-800-364-7287 to verify .
How do I cancel a test if it has been ordered in error?
If the specimen has not been processed, the test can be canceled on the portal or by calling our customer service line at 1-800-364-7287.
How do I get my specimens to MCI?
Through your assigned shipping carrier. If you are unsure of who that may be please contact our customer service at 1-800-364-7287.
What is a Magnetic Resonance Imaging (MRI) Exam?
MRI is a diagnostic test that depicts both soft tissue and bone. MRI depicts soft tissue injury and abnormalities with greater sensitivity and specificity than conventional imaging techniques. Hospital for Special Surgery has expertise in high resolution MRI, demonstrating fine detail of articular cartilage, tendon pathology, peripheral nerve imaging, and other soft tissue structures, which are not always demonstrated on routine MRI exams.