Clients requesting STAT testing must contact the Client Services Department. Client Services will immediately contact the appropriate laboratory for approval. If the request is approved testing is performed as promptly as possible.
Situations may arise which may make it impossible to obtain approval in advance (e.g., when the specimen is already in transit or already at the laboratory when the STAT is requested). In these situations, please contact Client Services as soon as possible.
STAT testing fees will be assessed for each STAT test performed. A STAT call-in fee will also be assessed if a technologist must be called in to perform the testing after normal laboratory operating hours. A STAT transport fee may be assessed if special transport is required.
To order STAT testing or to ask questions regarding laboratory procedure, please contact the Client Services.
Test Turnaround Time
Turnaround time is defined as the usual number of hours or days between the time a specimen is received at the laboratory and the time a result is released. Testing schedules may change. Contact Client Services for information about current testing schedules.
The following are recognized as official holidays:
|New Year’s Day||January 1|
|Martin Luther King Jr. Day||Third Monday in January|
|Presidents’ Day||Third Monday in February|
|Memorial Day||Last Monday in May|
|Independence Day||July 4|
|Labor Day||First Monday in September|
|Thanksgiving||Fourth Thursday in November|
Efforts are made to maintain service during these holidays. Some assay schedules are adjusted to accommodate the altered workflow resulting from these holidays. Holidays occurring on a Saturday are observed on Friday, while holidays occurring on a Sunday are observed on Monday. If you have questions regarding testing schedules, please contact Client Services.
Crisis Contingency Plan
There is a corporate Contingency Plan for Crisis Recovery and Business Continuation maintained. The purpose of this plan is to ensure prompt recovery of the laboratories’ critical business functions in the event of a crisis affecting any aspect of our continued patient care service. In the event of a local, regional, or national crisis which adversely affects timely delivery of specimens to the laboratory facilities, specific Client Notification Procedures to provide clients with necessary information and instruction on prearranged transportation and testing alternatives will be expeditiously initiated.