Quality is of utmost importance. It is a process and goal that permeates every department and technical section, from client services to hepatitis and retroviral testing. Quality improvement, required by the College of American Pathologists (CAP), is used to improve patient care and to address the needs of its clients. Through constant monitoring and with a focus on continual improvement, we ensure that clients are satisfied with the service they receive.
To achieve and maintain high standards, our Quality Assurance (QA) program monitors several each month. These address the quality of our assays, as well as pre- and post-analytical aspects of testing. Example indicators include: accuracy and clarity of laboratory reports; appropriateness of samples, labeling, and transport conditions; assay precision; client interaction and consultation; compliance with policy and procedure; patient outcome; and turnaround time.
We view quality assurance as the natural cornerstone to continuous improvement. By utilizing the data generated by QA indicators, combined with internal and external customer needs assessments. Continuous improvement of our QA program uses client and employee involvement to improve critical processes. The goal is to define and meet the needs of the complex customer base. This allows us to constantly reevaluate and improve customer service.
We are committed to providing the highest quality service to its clients in full compliance with all federal, state, and local laws and regulations. This commitment applies not only to technical operations, but also to business operations, including marketing practices and billing.